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Development Tools: Articulate Rise, Vyond, Canva, Adobe Pro
My Role: Instructional Designer and eLearning Developer
Client: Alterna Savings
Summary: This is an introductory course to Alterna Virtual Assistant for Contact Centre agents. The agents will learn the features and navigation of Alterna Virtual Assistant from agents’ and members’ perspectives.
Storyboard
Practice Workbook / Facilitation Exercise
Unblu Storyboard.pdfAlterna Virtual Assistant Practice Workbook.pdf
Challenges
Challenges
Selecting the relevant content from a complex software user guide
Testing the functions and navigation in a test environment
Solution
Solution
Worked with SMEs to create a list of features that will be used by the Contact Centre agents.
Helped clients and SMEs envision the course structure using a flow chart.
Results
Results
Contact Centre agents were able to assist members using the new virtual assistant app.
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